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FAQ - Purchase Policies

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Our Polices for Making it Easy for Your
Purchasing, Shipping, Returns and Refunds

 

 

Billing and Payment Terms

payments-accepted2.pngFor your purchases, we accept  Visa, MasterCard, American Express, and Discover credit cards. 
We also accept PayPal and Personal Checks as forms of payment.

You can place an order on this website, or call us at (415) 759-6360, if you prefer. 

We do not store credit card information, unless requested by  you. Our website does not store credit card numbers. 

All credit card sales are processed by National Processing Company, (NPC).

You will be charged at time of purchase. 

 

Shipping Your Goods

Our shipping charges policy change from time-to-time, so check back if you have questions.


Currently we offer free shipping on all orders totaling over $100. Certain product groups are excluded from free shipping, including Perishable Items. If you include Perishable Items on an order, the entire order is denied free shipping. (We recommend placing Perishables on a separate order.)

If your delivery address is within 100 miles of the warehouse, our shipping calculator will offer Warehouse Pickup as an alternative shipping method. You should read the guidelines for picking up at the warehouse on our Warehouse Location page.

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Our shipping calculator uses total weight and distance to present options to you with their prices and anticipated

 travel time for USPS, UPS, and FedEx for shipping your order.


Perishable items are restricted by the shipping calculator to maximum two-day shipping or Warehouse Pickup.

 

Certain extremely heavy items (such as bulk flour) are restricted by the shipping calculator to Warehouse Pickup.

  

Returns  

If you are not completely satisfied with your purchase for any reason, you have thirty (30) calendar days from the date you received it to notify us  to qualify for a refund or replacement.  Simply email us at info@casadecase.com or call us (9:00am-5:00pm PST Mon.-Fri.) at (415) 759-6360. If you write, you must include your name and your the order number on which you received the disputed good(s) and the reason for your return or replacement. Please do not send any items back until we approve you request and notify you how to proceed to receive a refund or a replacement.  In many cases, we might ask you to destroy the item that we are replacing. 

 

 

Refunds 

If your return is approved, we will either send a replacement of the item at no cost to you, or refund you the cost of the item.  All refunds will be made to the original method of payment for the item.  If you paid by check, the refund will be in the form of a store credit. Your original shipping costs are non-refundable.

You will be responsible for paying for your own shipping costs for returning your approved item.


To make the return easier, you may request that we send you a pre-paid shipping label. If we provide the label, the cost of the return shipping will be deducted from your refund. 
  

 

Contact Us 

If you have any questions about billing, returns or refunds, please e-mail us at info@casadecase.com or call (415) 759-6360 between 9:00 am and 5:00 pm PST Monday-Friday.

 


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